At True Exotics of NC, your privacy matters. This Privacy Policy explains how we collect, use, protect, and share your information when you visit our website, make a purchase, or interact with our services. By using our website, you agree to the practices described in this policy.

1. Information We Collect

We collect information to provide a seamless shopping experience and improve our services.

1.1 Information You Provide Directly

When you interact with our site, you may provide:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely through third-party services)

  • Account login details (if you create an account)

You may also provide information when contacting customer support or signing up for newsletters or SMS alerts.

1.2 Information Automatically Collected

When you browse our site, we may automatically collect:

  • IP address and device information

  • Browser type and operating system

  • Pages visited, time spent on the site, and interaction data

  • Cookies and tracking technologies used for analytics and site functionality

1.3 Age Verification

Because our products are intended for adults, you may be required to confirm that you are 21 years old or older before accessing certain features or making purchases.

2. How We Use Your Information

We use your information to:

  • Process orders and provide order updates

  • Deliver customer support

  • Improve website performance and user experience

  • Personalize product recommendations

  • Send promotional emails or SMS (if you opt in)

  • Enhance site security and prevent fraudulent activity

  • Comply with legal and regulatory obligations

We do not sell your personal information to any third party.

3. Cookies and Tracking Technologies

Our website uses cookies and similar tools to:

  • Recognize returning visitors

  • Store your preferences

  • Enable faster checkout

  • Track website usage for performance insights

  • Support marketing and retargeting campaigns

You may disable cookies in your browser settings, but doing so may impact site functionality.

4. Sharing Your Information

We may share your information with trusted service providers who help us operate our business, including:

  • Payment processors

  • Shipping and logistics companies

  • Email and SMS marketing providers

  • Analytics and website hosting services

These partners are required to protect your data and use it only for permitted purposes.

We may also disclose information when required by law, to enforce our policies, or to protect the rights and safety of our customers and business.

5. Data Security

We use reasonable security measures, including encrypted checkout and secure servers, to protect your personal information. While no online system is completely secure, we take every step possible to safeguard your data.

6. Your Rights & Choices

Depending on your location, you may have rights to:

  • Access the personal information we hold

  • Request corrections or updates

  • Request deletion where permitted

  • Opt out of email or SMS marketing

  • Adjust cookie settings

You may unsubscribe from emails or SMS at any time using the links provided in our messages or by contacting us directly.

7. Email & SMS Communications

When you opt in to receive emails or text alerts, you consent to receiving:

  • Promotions

  • Exclusive offers

  • Product updates

  • Order notifications

Standard carrier and data rates may apply for SMS.

You may opt out at any time.

8. Third-Party Websites

Our site may contain links to external websites.
We are not responsible for the privacy practices or content of those third-party sites.

9. Children’s Privacy

Our website and products are intended for adults 21 years of age and older.
We do not knowingly collect information from individuals under 21.

10. Policy Updates

We may revise this Privacy Policy occasionally.
Any changes will be posted on this page with an updated revision date. Continued use of our site constitutes acceptance of those changes.

11. Contact Us

If you have questions regarding this Privacy Policy or how we handle your data, please contact us:

True Exotics of NC
401 S Seacrest Ave
Monroe, NC 28112

Phone: 423-584-7063
Email: trueexoticsofnc@gmail.com