At True Exotics of NC, we are committed to providing fast, discreet, and reliable delivery for all orders. Please review the following policies before placing your order.

Shipping Policy

Order Processing

  • Orders are processed in the order they are received.

  • Standard processing time is 1–2 business days, excluding weekends and holidays.

  • During high-volume periods, additional processing time may be required.

Shipping Methods

We ship through trusted carriers such as USPS, UPS, or FedEx.
All orders are packaged discreetly in unmarked, smell-proof packaging.

Shipping Times

Delivery times vary depending on your location and the carrier’s schedule.
Once a package is shipped, we cannot modify, intercept, or expedite delivery.

Tracking Information

Tracking information is sent via email once your shipping label is created.
Please allow the carrier time to update tracking details.

Incorrect or Undeliverable Addresses

If a package is returned due to an incorrect or incomplete address entered at checkout:

  • The customer is responsible for the cost of reshipping.

  • Refunds for returned packages are not guaranteed and will be evaluated on a case-by-case basis.

Lost, Stolen, or Delayed Packages

True Exotics of NC is not responsible for:

  • Packages lost or stolen after delivery

  • Delays caused by the carrier

  • Packages marked as “Delivered” but not received

We will assist you in filing a claim with the carrier, but replacements are not guaranteed.

Refund & Return Policy

We strive to provide high-quality, fresh THCA flower and hemp products. Because these products are consumable, we maintain a limited refund and return window.

7-Day Refund Window

Refunds or replacements may be requested within 7 days of delivery if:

  • You received the incorrect item

  • Items arrive damaged

  • The product is seriously defective or compromised

Requests submitted after 7 days will not be eligible unless the product is clearly defective.

Non-Returnable Items

Due to safety and compliance regulations, we cannot accept returns of:

  • Opened or used products

  • THCA or hemp flower

  • Edibles, tinctures, or any consumable items

  • Promotional or clearance items

How to Request a Refund or Replacement

Please email trueexoticsofnc@gmail.com with:

  1. Your order number

  2. A detailed description of the issue

  3. Clear photos or videos of the product and packaging

Our support team will review your request and respond within 1–2 business days.

Refund Processing

If your refund request is approved:

  • Refunds will be issued to the original payment method

  • In some cases, store credit or a replacement may be provided

  • Shipping fees are non-refundable

Order Cancellations

Orders may be canceled within 12 hours if they have not yet been processed or shipped.
Once a label has been printed or the package has entered the carrier system, cancellation is not possible.

Contact Information

For questions regarding shipping, returns, or order assistance, please contact:

True Exotics of NC
401 S Seacrest Ave
Monroe, NC 28112

Phone: 423-584-7063
Email: trueexoticsofnc@gmail.com